Return Policy

At Brave Skin Care, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help!

Eligibility for Returns:

1. Time Frame: You may return most items within 30 days of receiving your order.
2. Condition: Items must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
3. Exceptions: Customized or personalized items are not eligible for return unless they arrive damaged or defective.

How to Return:

1. Contact Us: Email us at [your email address] or call us at [your phone number] with your order number, reason for return, and any relevant photos (if applicable).
2. Prepare Your Package: Securely pack your item(s) in the original packaging. Include the original receipt or proof of purchase.
3. Ship the Return: We will provide you with a return shipping label or instructions for shipping the item back to us. Customers are responsible for return shipping costs unless the item is damaged or defective.

Refunds:

• Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
• Approved returns will be processed within 7-10 business days. A refund will be issued to the original payment method used during the purchase.
• Please note that shipping costs are non-refundable.

Exchanges:

• If you wish to exchange an item, please contact us within 30 days of receiving your order. Exchanges are only allowed for the same item in a different size or color.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund, including shipping costs.

Contact Us:

For questions or concerns regarding our return policy, please reach out to us at braveskincare1@gmail.com.

Thank you for shopping with us !

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